Air India wins three Skytrax honours, including Best Airline in India
Air India said it received Skytrax’s Best Airline in India and Best Airline Staff in India & South Asia awards, alongside an upgraded 4-Star certification. The carrier linked the recognition to its Vihaan.AI turnaround, fleet renewal and improving passenger satisfaction scores.
What happened
Air India won Skytrax’s Best Airline in India and Best Airline Staff in India & South Asia awards, alongside a 4-Star certification. The carrier cited its
Key facts
- Three awards
- Skytrax 4-Star certification, upgraded from 3-Star
- More than 24,000 employees
- More than 130 newly delivered or retrofitted aircraft
- NPS rose by more than 70 points, from -35 in late 2022 to nearly +40
- A350 and B787-9 NPS scores in the high 60s
Why this matters
Air India’s stronger brand credentials could enhance partnership, alliance and codeshare appeal, while supporting its positioning against Indian and global competitors.
What to watch
- Monthly passenger-load factor, premium-cabin occupancy and unit-revenue trends.
- Net promoter score and complaint rates, especially for delays, baggage and cabin consistency.
- Aircraft delivery timelines, grounding levels and deployment of new widebody aircraft.
- Growth in Tata Neu/Air India loyalty memberships and cross-category redemption activity.
- Corporate travel contract wins and international market-share changes versus IndiGo and foreign carriers.
- Increase marketing around the 4-Star rating on international routes and premium cabins.
- Use the award to accelerate corporate-account, travel-agent and codeshare sales conversations.
- Bundle flights with Taj/IHCL stays, Tata Neu rewards and financial-services offers.
- Prioritise service-standardisation training at major hubs and on newly inducted aircraft.
- Press aircraft lessors and manufacturers for fleet-delivery certainty to support the upgraded proposition.