Bajaj Finance rolls out FINAI, targets 30,000 partner stores with AI-led lending
Bajaj Finance plans to deploy more than 300 AI use cases in FY27 through its FINAI programme, including voice-led lending and facial recognition at partner stores. The lender aims to extend the infrastructure to 30,000 partner outlets over 18–24 months as it pursues growth in consumer, MSME, EV, solar and insurance finance.
What happened
Bajaj Finance plans a 12-18 month FINAI rollout, deploying over 300 AI use cases across lending and customer interactions. It will expand facial-recognition
Key facts
- More than 300 AI use cases in FY27
- AUM target of Rs 6.3-6.5 trillion in FY27
- AUM target of Rs 40 trillion over 10 years
- Nearly 5% share of India's total credit market
- Commercial lending AUM target of Rs 1.6 trillion
- MSME AUM target of Rs 1.75 trillion
- 55 million new-to-credit customers
- 175 million app installs
- 3.9 crore annual health and life insurance policy sales
- Rs 2,500 crore start-up investments
- Rs 250-400 crore R&D commitment
- 4.5 lakh solar installations financed
- 1 million EVs financed annually by FY30
- 24 of 32 AI text bots live
- 544 stores using facial recognition
- 1 crore images captured in four months
- 30,000 partner stores and 4,000 branches targeted
- Rs 2,100 crore loans disbursed by voice agents in Q1FY27
- Rs 12,000-14,000 crore loans expected through voice agents this year
- AI jewellery classification in 1,663 of 1,700 gold-loan branches
Why this matters
The move raises the strategic value of retail-channel, identity-verification and embedded-finance partnerships that can accelerate AI-led origination at scale.