Bengaluru restaurants warn Swiggy and Zomato of potential order boycott after 15 August
The Bengaluru Hotels Association has sought written resolution on commissions, discounting, payment transparency and cancellation compensation. It says member restaurants could stop accepting Swiggy and Zomato orders after 15 August if concerns remain unresolved.
What happened
Bengaluru restaurant groups have warned Swiggy and Zomato that members may stop accepting orders after 15 August unless commission, discount, payment
Key facts
- 8% to 28% commission
- 15 August 2026 response deadline
Why this matters
Food-delivery platforms and potential partners should treat the dispute as a strategic opening for retention deals, alternative ordering channels and restaurant-friendly commercial terms in Bengaluru.
What to watch
- Whether the Bengaluru Hotels Association names participating restaurants and publishes a confirmed boycott roster before 15 August.
- Written commitments from either platform on commission caps, discount-funding consent, settlement timing, or cancellation compensation.
- Evidence that major chains or high-order-volume local brands join the action rather than only smaller independents.
- Changes in app assortment, delivery times, unavailable restaurant counts, or order volumes in Bengaluru after the deadline.
- Restaurant migration toward direct-order channels, ONDC-linked options, or alternative aggregators.
- Statements from Karnataka authorities, consumer bodies, or competition regulators regarding platform terms.
- Swiggy and Zomato are likely to open association-level talks while offering private retention deals to high-volume restaurant partners.
- Platforms may emphasize optionality in discount participation, improve dashboard disclosures, or adjust cancellation-compensation policies rather than cut headline commissions broadly.
- Restaurant groups may collect settlement examples, commission invoices, cancellation losses, and discount-funding evidence to strengthen negotiation or regulatory escalation.
- Chains, QSR brands, and cloud kitchens may gain incremental order share if independent restaurants restrict platform availability.
- Platforms may increase consumer promotions or delivery-fee incentives in affected Bengaluru zones to contain demand leakage to direct ordering.