CCPA fines Chaayos ₹50,000, flags 41 restaurants for illegal service charge on bills
Consumer protection authority orders refunds and billing-software changes after restaurants including Chaayos allegedly added service charge without customer consent, breaching 2022 guidelines; diners can complain via NCH helpline 1915.
What happened
CCPA acts against 41 restaurants for adding service charge without consent; Chaayos fined ₹50,000, ordered refunds and billing software changes; customers can
Key facts
- 41 restaurants
- ₹50,000 penalty
- helpline 1915
- guidelines July 2022
Why this matters
Track how peers retrofit billing systems for CCPA compliance—this could reshape vendor selection and due-diligence checklists for F&B M&A targets.
What to watch
- Any Delhi HC hearing date on pending 2022 NRAI writ petition
- Additional CCPA notices to other large chains beyond initial 41
- Spike/plateau in NCH 1915 complaint numbers post-headline
- Chaayos investor/PR response — silence vs proactive fix
- State consumer commissions replicating central CCPA action independently
- Chaayos issues statement framing charge as 'optional' and already refundable on request
- NRAI or industry body responds — likely reiterating 2022 legal stance
- Other named chains quietly update POS/billing defaults ahead of scrutiny
- CCPA/NCH publicizes complaint volume to justify further action
- Media does comparative check on other major chains' current bill practices