CCPA to probe online ticket platforms over cancellation charges; Agoda flagged
Consumer Affairs Minister Pralhad Joshi has directed the Central Consumer Protection Authority to investigate excessive cancellation fees on online ticketing platforms. Practices may be classed as Unfair Trade Practices under the Consumer Protection Act 2019, after complaints contrasting Agoda charges with Akasa Air direct bookings.
What happened
Central Consumer Protection Authority · Consumer Affairs Minister Pralhad Joshi directed CCPA to investigate online ticketing platforms over excessive
Why this matters
Heightened regulatory exposure on OTA fee practices may pressure valuations and create entry windows for partnerships or acquisitions of compliant, transparent booking platforms in India.
Also reported by
- BL · Consumer & Economy — Same time