CCPA to probe online ticket platforms over cancellation charges; Agoda flagged
Consumer Affairs Minister Pralhad Joshi has directed the Central Consumer Protection Authority to investigate excessive cancellation fees on online ticketing platforms. Practices may be classed as Unfair Trade Practices under the Consumer Protection Act 2019, after complaints contrasting Agoda charges with Akasa Air direct bookings.
Consumer Affairs Minister Pralhad Joshi directed CCPA to investigate online ticketing platforms over excessive cancellation charges, potentially classing them as Unfair Trade Practices under the Consumer Protection Act 2019, following allegations against Agoda versus Akasa Air direct bookings.
Why this matters
CCPA action signals tightening scrutiny of online travel aggregators in India, following a pattern of consumer protection enforcement against opaque pricing and unfair fees on digital platforms.
Retail-company signals steady at 1010 over 90 days, indicating sustained regulatory and corporate activity.
Also reported by
- BL · Consumer & Economy — Same time