DGCA probes Air India turbulence incident on Phuket-Delhi flight
India’s aviation regulator is investigating a reported 300-foot altitude loss on Air India flight AI2379 from Phuket to Delhi. The Airbus A320neo landed safely, but 13 passengers and four crew members were injured; flight and cockpit recorders have been secured.
What happened
DGCA is investigating an Air India Phuket-Delhi flight after a turbulence-related 300-foot altitude loss injured passengers and crew. The aircraft landed safely
Key facts
- 300 feet
- Flight AI2379
- Airbus A320neo
- VT-EXO
- 137 passengers
- 8 crew members
- 11:07 a.m.
- 13 passengers injured
- 4 crew members injured
- 5 passengers discharged
- 8 passengers admitted
- 6:50 p.m.
Why this matters
Any partnership, investment or strategic evaluation involving Air India should factor in heightened aviation-safety diligence, regulatory exposure and the durability of its passenger-trust recovery plan.
What to watch
- DGCA preliminary findings on weather conditions, altitude deviation and crew actions.
- Whether the altitude loss occurred with the seat-belt sign on and cabin crew seated.
- Severity and duration of injuries, hospitalizations, passenger complaints and compensation claims.
- Any DGCA directive affecting Air India training, dispatch, A320neo operations or safety-management processes.
- Evidence of mechanical, flight-control, maintenance or automation anomalies.
- Follow-on incident coverage that reinforces or fades the safety narrative around Air India.
- Secure and analyze flight-data and cockpit-voice recorder evidence alongside weather, dispatch and air-traffic-control records.
- Conduct medical follow-up, compensation handling and direct outreach for injured passengers and crew.
- Review turbulence forecasting, route planning, cockpit decision-making, cabin-service suspension and seat-belt communication procedures.
- Prepare DGCA submissions and implement any interim safety directives, training or audit requirements.
- Manage public updates carefully to demonstrate passenger care without prejudging the investigation.