Gupshup AI revenues climb as retailers, banks pivot from SMS to conversational commerce
Enterprises in retail, e-commerce and BFSI are shifting spend from bulk SMS and WhatsApp blasts to generative AI agents, voice bots and conversational commerce flows on WhatsApp, RCS and Instagram, lifting Gupshup's AI-led revenue and improving conversion and resolution rates.
What happened
Gupshup reports rising AI-led revenues as enterprises in banking, retail and e-commerce shift from SMS/WhatsApp bulk messaging to generative AI agents, voice
Why this matters
Scout acquisition or partnership targets in voice bots, generative AI agent tooling and RCS/Instagram commerce orchestration to defend against Gupshup-style platform consolidation in enterprise messaging.
Also reported by
- Moneycontrol · Results — Same time
- Moneycontrol · Results — Same time