India’s CCPA investigates Apple over alleged iOS 18 faults and warranty terms
India’s consumer-protection regulator has referred complaints alleging iOS 18-related iPhone issues and questioned Apple’s software warranty practices for detailed investigation. Apple disputes systemic defects; potential outcomes could include consumer remedies, penalties or changes to after-sales policies.
What happened
India's CCPA has sent complaints over alleged iOS 18-related iPhone faults and Apple's software warranty terms for detailed investigation. Apple disputes
Key facts
- 75 complaints cited by Apple
- ₹27,900 estimated iPhone 15 screen replacement cost
- 66% of iPhone 12/13/14 users reported difficulties after upgrading
- 66% reported call connection or dropped-call issues
- iPhone held about 9% of India's smartphone market in 2025 versus 4% in 2022
What changed
India's CCPA has sent complaints over alleged iOS 18-related iPhone faults and Apple's software warranty terms for detailed investigation. Apple disputes systemic issues; possible outcomes include penalties, refunds or mandated changes to consumer-facing warranty practices.
Why this matters
Apple’s India teams should prepare for higher service demand, warranty-policy scrutiny and potential remediation costs as the CCPA investigates iOS 18 complaints.
What to watch
- CCPA publication of the investigation scope, complaint count, affected iPhone models and alleged warranty clauses.
- Any interim direction requiring Apple to preserve records, halt a practice, offer repairs, replacements or refunds.
- Evidence that iOS updates resolve the cited problems, or that complaint volumes continue after patches.
- Apple India changes to warranty terms, service pricing, replacement eligibility or authorized-service-center capacity.
- Consumer-court filings, class-like coordinated complaints or state-level regulatory follow-on actions.