Joshi Orders CCPA Probe Into MakeMyTrip, Goibibo, Agoda Over Excess Cancellation Fees
Consumer Affairs Minister Pralhad Joshi has directed the CCPA to investigate online ticket booking platforms including MakeMyTrip, Goibibo and Agoda for charging cancellation fees well beyond actual airline charges, citing cases where users paid Rs 4,764 against Rs 1,571 levied by carriers. Action is warned under the Consumer Protection Act for unfair trade practices.
Consumer Affairs Minister Pralhad Joshi directed CCPA to investigate online ticket booking platforms like Agoda, MakeMyTrip and Goibibo for charging excessive cancellation fees beyond airline charges, warning of action under Consumer Protection Act for unfair trade practices.
Why this matters
Regulatory heat lands as MakeMyTrip rides record FY26 momentum, with $10.4B gross bookings, $1B revenue and 13% adjusted operating profit growth to $188.8M.
Retail-company signals steady at 1,011 over the last 90 days.