Joshi Orders CCPA Probe Into MakeMyTrip, Goibibo, Agoda Over Excess Cancellation Fees
Consumer Affairs Minister Pralhad Joshi has directed the CCPA to investigate online ticket booking platforms including MakeMyTrip, Goibibo and Agoda for charging cancellation fees well beyond actual airline charges, citing cases where users paid Rs 4,764 against Rs 1,571 levied by carriers. Action is warned under the Consumer Protection Act for unfair trade practices.
What happened
Consumer Affairs Minister Pralhad Joshi directed CCPA to investigate online ticket booking platforms like Agoda, MakeMyTrip and Goibibo for charging excessive
Key facts
- Rs 4,764
- Rs 1,571
- Rs 299
- Rs 6,076
- Rs 4,000
Why this matters
Regulatory overhang on Indian OTAs may compress valuations and open windows for strategic consolidation or partnership talks with airline-direct booking challengers.