MakeMyTrip-IndiGo refund row: Mumbai flyer says ₹40,000 vanished on ₹1 lakh Bali booking
A viral LinkedIn post from a Mumbai customer alleges MakeMyTrip and IndiGo together deducted ₹40,000 in fees on a ₹1.03 lakh Bali booking, despite airline-initiated cancellations. MMT pegged its cut at ₹7,500 and IndiGo at ₹27,996 before the OTA confirmed a full refund — exposing fault lines in OTA-airline refund coordination.
What happened
Mumbai customer's viral LinkedIn post alleges MakeMyTrip and IndiGo deducted ₹40,000 in fees on a ₹1 lakh Bali booking despite airline-initiated cancellations,
Key facts
- ₹1.03 lakh booking
- ₹67,500 refund
- ₹40,000 deducted
- MMT ₹7,500
- IndiGo ₹27,996
Why this matters
Recurring OTA-airline refund disputes signal an opening for partnerships or acquisitions in travel-insurance, refund-protection, or transparent-fee fintech layers that de-risk the customer journey.