Mangaluru airport wins ACI Level 5, joining Mumbai and Ahmedabad in Adani's top-tier network
Mangaluru International Airport becomes the third Adani Airport Holdings hub to secure ACI's highest Level 5 customer experience accreditation, after Mumbai and Ahmedabad. The recognition, escalating from Level 4 in July 2025 and Level 3 in February 2024, signals maturing passenger-experience standards that underpin airport-retail footfall and dwell-time monetisation.
What happened
Adani Airport Holdings Limited · Mangaluru International Airport, part of Adani Airport Holdings network, received ACI Level 5 customer experience
Key facts
- Level 5
- Level 4 July 2025
- Level 3 February 2024
- 3rd AAHL airport
- 4 airports in India
Why this matters
The rapid Level 3-to-5 escalation at Mangaluru validates AAHL's replicable accreditation-to-retail model, flagging emerging Tier-2 hubs as targets for concession, JV, and retail-partnership deals.
What to watch
- AAHL non-aeronautical revenue guidance revision
- New international route launches at MLR expanding high-spend pax
- Concession lease tenders or duty-free operator changes at tier-2 AAHL hubs
- ACI Level 5 announcements at additional Adani airports
- Passenger throughput growth data for MLR
- Track AAHL disclosure of MLR spend-per-passenger and non-aero revenue mix in next quarterly update
- Monitor new retail/F&B tenant signings or format refreshes at Mangaluru terminal
- Watch for AAHL announcing Level 5 targets for remaining network airports (Lucknow, Guwahati, Jaipur, Thiruvananthapuram)
- Assess route/capacity additions that would scale the addressable footfall base