Manoj Kohli to operators: solve real business problems, cite Lenskart, Blinkit, Zomato as playbook
Veteran business leader urges founders to navigate uncertainty by tackling problems that matter — pointing to Lenskart's AI virtual try-on tripling staff service capacity, Blinkit's pivot from Grofers, and Zomato's hire-for-hunger ethos as instructive examples for Indian retail and consumer operators.
What happened
Business leader Manoj Kohli shares advice on navigating uncertainty, citing Lenskart's AI-powered virtual try-on enabling staff to serve 3x customers, Blinkit's
Key facts
- 3x customer service capacity
Why this matters
Indian consumer playbooks—AI-led service leverage at Lenskart, quick-commerce reinvention at Blinkit, talent density at Zomato—signal where partnership, licensing, or acqui-hire targets are emerging in retail tech.