MediBuddy names ex-Swiggy, Flipkart executive Shalabh Shrivastava Head of Operations

Shrivastava joins MediBuddy to strengthen technology-led operational execution as the health platform scales. The company said it achieved its first EBITDA-positive quarter in Q4 FY26, with an annual revenue run rate above Rs 1,500 crore.

— FiledWed, 2 Sept, 2026, 15:06 IST·First seen Wed, 2 Sept, 2026, 15:05 IST·Source Entrackr

What happened

MediBuddy appointed former Swiggy and Flipkart executive Shalabh Shrivastava as Head of Operations to strengthen technology-led execution as it scales

Key facts

  • Over 20 years of experience
  • Over 10 years at Flipkart
  • Q4 FY26
  • Annual revenue run rate over Rs 1,500 crore
  • Online consultations grew over 90% year-on-year
  • More than 37 million lives served
  • 1,200 corporates
  • Over 140,000 doctors
  • 7,500 hospitals and clinics
  • 7,700 diagnostic centres
  • More than 10,000 pharmacies

Why this matters

MediBuddy is building execution capacity from India’s marketplace ecosystem, making it a more credible scaled health-tech platform for partnerships, distribution alliances, and strategic transactions.

What to watch

  • Sustained EBITDA positivity for the next two to three quarters rather than a one-quarter milestone.
  • Revenue-run-rate growth versus changes in marketing, employee and provider-network costs.
  • New insurer, TPA, employer-benefits or hospital-network partnerships.
  • Improvement in claim settlement time, consultation fulfillment, repeat usage and customer-support metrics.
  • Evidence of geographic expansion, diagnostics/pharmacy integrations or acquisitions.
  • Senior hiring in supply-chain, clinical operations, data/AI and enterprise sales roles.
  • Standardize provider onboarding, appointment fulfillment, diagnostics/pharmacy coordination and claims workflows using centralized operating metrics.
  • Prioritize high-margin enterprise, insurer and repeat-care cohorts rather than broad consumer acquisition.
  • Deploy automation for triage, customer support, fraud controls and network-quality monitoring.
  • Renegotiate provider and vendor SLAs using higher volumes and tighter demand forecasting.
  • Build a senior operations layer across regional supply, clinical-quality and customer-experience functions.

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