Metro Brands appoints Amit Goel to lead operations at Walkway
Metro Brands has named retail veteran Amit Goel Head of Operations for Walkway in Mumbai, with a mandate to strengthen store execution, customer experience and scalable growth for the footwear chain.
What happened
Metro Brands has appointed veteran retail operator Amit Goel as Head of Operations for its Walkway footwear brand in Mumbai, tasked with improving operational
Key facts
- Nearly two decades of operations experience
- More than 20 years of retail experience
- March 2025 to May 2026
- September 2023 to March 2025
- Over eight years at Landmark Group
- Eight years at Bata India
- More than 100 stores
- Seven district managers
- Eight new stores
- MBA 2003–2005
- Executive programme 2019–2020
Why this matters
Strengthening Walkway’s operational leadership may make the chain a more scalable strategic platform for expansion, partnerships or future portfolio integration.
What to watch
- Walkway store-opening announcements or entry into new cities.
- Changes in Walkway branding, store design, product mix or price architecture.
- Metro Brands commentary on Walkway revenue growth, same-store sales, margins or store productivity.
- Senior hiring in merchandising, supply chain, retail excellence or regional operations.
- Higher promotional activity, loyalty launches or digital-to-store integration initiatives.
- Deploy common store KPIs covering conversion, average bill value, units per transaction, stock availability and staff productivity.
- Review underperforming stores for assortment, staffing, lease and catchment-level interventions.
- Strengthen replenishment and size availability for high-velocity footwear categories.
- Pilot customer-experience upgrades such as assisted selling, faster checkout and loyalty-led repeat purchase programs.
- Build an operating playbook to support future Walkway store openings and franchise or partner-store consistency.