Perfios builds agentic AI workflows as banks adopt automation gradually
Perfios CEO Nitin Chugh says banks are unlikely to hand over end-to-end decisions to AI agents immediately. The fintech is developing integrated agentic workflows for onboarding, underwriting, fraud detection and collections, supported by governance and human oversight.
What happened
Perfios CEO Nitin Chugh says banks will adopt agentic AI gradually, with governance and oversight. The fintech is building integrated agentic workflows for
Key facts
- two to three years
- four agentic solution areas
- 30 years of experience
What changed
Perfios CEO Nitin Chugh says banks will adopt agentic AI gradually, with governance and oversight. The fintech is building integrated agentic workflows for onboarding, underwriting, fraud detection and collections while expanding capabilities through acquisitions.
Why this matters
Perfios’s phased, human-supervised agentic AI model shows how to automate high-value workflows without requiring institutions to cede full decision control on day one.
What to watch
- Bank announcements of production agentic-AI deployments in underwriting, fraud operations or collections rather than chatbot pilots.
- Regulatory guidance on AI explainability, customer consent, model-risk management and accountability for automated lending decisions.
- Perfios customer wins that span multiple workflows or convert pilots into enterprise-wide contracts.
- Evidence of lower credit losses, reduced fraud leakage, faster loan disbursals or improved collections from agent-assisted workflows.
- Large core-banking, credit-bureau, cloud and fintech competitors launching comparable governed agent platforms.