Pine Labs names former Razorpay SVP Jayaram Karthik as COO
Karthik will lead operations and merchant experience across Pine Labs’ India and international markets. The merchant-payments platform reported Q1 FY27 revenue of Rs 737 crore and profit of Rs 20 crore, versus Rs 616 crore and Rs 5 crore a year earlier.
What happened
Pine Labs appointed former Razorpay SVP Jayaram Karthik as COO to lead operations and merchant experience across India and international markets. The
Key facts
- Over 25 years of experience
- Operates in more than 20 countries
- Q1 FY27 revenue: Rs 737 crore
- Q1 FY26 revenue: Rs 616 crore
- Q1 FY27 profit: Rs 20 crore
- Q1 FY26 profit: Rs 5 crore
- Profit increased nearly fourfold
Why this matters
Pine Labs’ expanded operating leadership could make it a stronger partner or competitor in merchant-payments ecosystems across markets.
What to watch
- Quarterly revenue growth and profit margin progression after Q1 FY27's improvement.
- Merchant count, device deployment, payment-volume and active-merchant disclosures.
- Evidence of reduced onboarding time, higher merchant retention or improved service-level metrics.
- New international partnerships, market launches or regional leadership hires.
- Changes in Razorpay and other rivals' merchant-acquiring, POS or enterprise-payments strategies.
- Any IPO, fundraising or governance updates that increase pressure for predictable profitability.
- Centralize merchant onboarding, support and field-service metrics under the COO organization.
- Expand cross-selling of credit, gift-card, pay-later and commerce software products through the payments merchant base.
- Appoint additional operations, product and international-market leaders with experience in high-volume payments platforms.
- Prioritize profitable merchant segments and rationalize low-yield deployment or support costs.
- Use improved merchant experience as a sales proposition in enterprise acquiring and omnichannel payments bids.
Also reported by
- Entrackr — Same time