TRAI rolls out 1601 verified-call series for utility, courier and logistics operators
As spam complaints rise, TRAI is introducing the 1601 number series for verified service calls, giving retailers, delivery firms and logistics operators a clearer way to identify legitimate customer communications and curb impersonation.
What happened
TRAI has begun rolling out the 1601 number series for verified utility, courier and logistics calls as India’s spam complaints rise sharply. The change affects
Key facts
- 24.4 billion suspected spam calls and messages flagged in April-June 2026
- 13.16 billion promotional calls routed via 140 series in April-June 2026
- 1.48 billion promotional calls blocked through DND preferences
- 31.09 lakh UCC complaints in 2025
- 1601 series launched for utilities, courier and logistics service calls
Why this matters
Evaluate partnerships or acquisitions in verified-calling, consent management and communications-authentication technology as TRAI’s new series makes trusted customer contact a more strategic omni-channel capability.