Air India earns Skytrax India awards and 4-Star certification
Tata-owned Air India has won Skytrax’s Best Airline in India and Best Airline Staff in India & South Asia honours, alongside a 4-Star Airline Certification, citing fleet, digital and service upgrades under Vihaan.AI.
What happened
Air India won Skytrax’s Best Airline in India and Best Airline Staff in India & South Asia awards, plus 4-Star certification. The Tata-owned carrier cited fleet
Key facts
- 3 major Skytrax accolades
- Skytrax 4-Star Airline Certification
- previous 3-star rating
- more than 24,000 employees
- more than 130 aircraft new or upgraded
- NPS improved by over 70 points
- NPS rose from -35 in late 2022 to about +40
- NPS above 60 on Airbus A350 and Boeing 787-9 aircraft
Why this matters
Air India’s improved brand standing could enhance its attractiveness as a partner in alliances, codeshares and premium travel collaborations across India and South Asia.