BHIM launches MyUPI AI assistant for UPI support and mandate management
BHIM Payments App has introduced MyUPI, an AI assistant for transaction support, complaint tracking, payee verification, Autopay mandate management and payment safety controls. Available in five languages, the tool retains UPI PIN authentication for payment actions.
What happened
BHIM Payments App · BHIM launched MyUPI, an AI assistant for UPI transaction support, complaint tracking, payee verification, Autopay mandate management,
Key facts
- 24/7
- five languages
- 22 September 2026
What changed
BHIM launched MyUPI, an AI assistant for UPI transaction support, complaint tracking, payee verification, Autopay mandate management, payment replay and safety controls. The feature supports five languages and retains UPI PIN authentication for payment actions.
Why this matters
BHIM’s MyUPI can reduce support friction and improve recurring-payment control, while PIN-gated actions preserve a critical trust safeguard for payment operations.
What to watch
- BHIM disclosure of MyUPI usage, resolution rates, complaint turnaround times or supported transaction categories.
- Growth in UPI Autopay mandate creation, modification and cancellation volumes following the launch.
- NPCI or bank guidance on AI-assisted payment support, consent, data handling and fraud-prevention controls.
- Competitor launches from PhonePe, Google Pay, Paytm or bank apps involving conversational support or payee-risk verification.
- Changes in retailer UPI success rates, refund-query volumes, chargeback-like disputes and recurring-payment conversion.