Havells tapped Delhivery to build factory-to-customer supply chain, resurfacing an August 2023 move
Havells India awarded Delhivery a contract to design, build and operate its factory-to-customer supply chain, a partnership dating back to August 2023. The partners planned new warehouses in western India to serve general trade, modern trade and e-commerce through integrated warehousing, transport and data-led optimisation.
What happened
Havells India · Havells awarded Delhivery a contract to design, build and operate its factory-to-customer supply chain. The partners will open warehouses in
Key facts
- August 9, 2023
- 2017
- Rs 102.94 crore
- 59.5%
- Q2 FY24
Why this matters
The deal highlights the strategic value of integrated third-party logistics partnerships for consumer-durables brands seeking faster omnichannel expansion without building all distribution infrastructure in-house.
What to watch
- Announcement of warehouse locations, capacity, go-live dates and automation investments in western India.
- Changes in Havells' inventory days, logistics costs, fill rates or working-capital commentary in quarterly results.
- Evidence of faster delivery promises, improved marketplace availability or expanded direct-to-consumer fulfilment.
- Dealer and distributor feedback on allocation, delivery frequency and margins after the operating-model transition.
- Further Havells-Delhivery contracts covering additional regions, reverse logistics or installation-linked delivery.
- Launch or expand Delhivery-operated warehouses in western India, likely near major consumption and transport corridors.
- Integrate Havells order, inventory and demand-planning data with Delhivery's warehouse and transport systems.
- Set channel-specific fulfilment SLAs for dealers, modern trade and e-commerce marketplaces.
- Use regional inventory analytics to reduce stock-outs in high-velocity categories such as fans, small appliances and electrical goods.
- Assess extending the factory-to-customer model to other regions if western India service and cost metrics improve.