India’s CCPA investigates Apple over iOS 18 damage and warranty complaints
India’s consumer protection authority is examining 75 complaints alleging iOS 18 caused display and microphone faults, leaving users to pay repair costs. Apple denies any widespread issue and says it is cooperating with the investigation.
What happened
India's CCPA is investigating Apple over complaints that iOS 18 caused display and microphone malfunctions and users paid repair costs under its software
Key facts
- 75 consumer complaints
- 11% of iPhones remained on iOS 18 by June 2026
- July 29, 2026
- late 2024
What changed
India's CCPA is investigating Apple over complaints that iOS 18 caused display and microphone malfunctions and users paid repair costs under its software warranty policy. Apple denies widespread issues, says it is cooperating, and notes the case covers 75 consumers.
Why this matters
Apple should prepare India-specific customer-service and warranty responses as the CCPA probe could amplify repair-cost frustration and erode trust among iPhone users.
What to watch
- Whether the CCPA converts the examination into a formal notice, hearing, or consumer-redress order.
- A rise in complaint volume beyond the reported 75 cases, especially clustered by iPhone model, iOS build, or update date.
- Evidence from service records that display or microphone faults were initially denied under warranty and later linked to software.
- Release of an iOS 18.x patch specifically mentioning display, microphone, audio, or post-update stability fixes.
- Any Apple announcement of free repair, extended coverage, refunds, or a India-specific service program.