NPCI launches UPI Tap & Pay and My UPI support hub

NPCI has introduced NFC-based UPI Tap & Pay for point-of-sale payments, including offline transactions and RuPay credit cards, alongside My UPI, an AI-enabled service window for transaction tracking, mandates, fraud controls and chargebacks.

— Source publishedThu, 10 Sept, 2026, 21:32 IST·First seen Thu, 10 Sept, 2026, 21:39 IST·Source Mint · Industry

What happened

NPCI launched UPI Tap & Pay, enabling NFC-based POS payments including offline and RuPay credit card transactions, and My UPI, an AI support hub for cross-bank

Key facts

  • ₹5,000
  • 6.29 billion
  • 31 August 2026
  • 2025
  • 24x7

Why this matters

Banks, acquirers, POS providers and commerce platforms should explore partnerships around NFC acceptance, RuPay credit-on-UPI and My UPI support workflows before NPCI’s ecosystem standards become entrenched.

What to watch

  • NFC Tap & Pay transaction volume, active-device count and merchant terminal coverage reported by NPCI, banks or major PSPs.
  • Offline transaction caps, risk rules, settlement timing and liability guidance from NPCI and RBI.
  • RuPay credit card-on-UPI adoption, approval rates, merchant discount economics and average transaction value.
  • Whether leading UPI apps expose My UPI features prominently or retain proprietary dispute and support journeys.
  • Chargeback volumes, fraud-loss trends and resolution-time improvements following My UPI rollout.
  • Merchant POS upgrade announcements from acquirers, payment terminal providers and organized retail chains.
  • Prioritize NFC terminal activation at high-queue locations and measure tap conversion, checkout time and failed-transaction rates versus QR.
  • Build merchant and consumer education around offline-payment limits, transaction reconciliation and RuPay credit-on-UPI use cases.
  • Integrate My UPI workflows into support operations, with clear escalation paths for fraud, chargebacks, mandates and offline transaction disputes.
  • Review fraud models for tap-based and offline authorization patterns, especially delayed synchronization, device loss and credit-funded UPI transactions.
  • Segment offers by payment rail: use RuPay credit-on-UPI for higher-ticket categories while preserving low-cost debit and bank-account UPI flows for everyday purchases.