PhonePe's Chari: Core Payment Flows Under 15 Seconds, Conversational AI Overrated for Fast Tasks
PhonePe co-founder Rahul Chari signals limited chatbot integration in core flows, arguing P2P transfers, recharges and scan-and-pay already complete in sub-15-second sessions where voice/chat interfaces add friction rather than speed.
What happened
PhonePe's Rahul Chari says core payment flows—P2P transfers, recharges, scan-and-pay—complete in under 15 seconds. He argues conversational voice/chat
Key facts
- sub 15 seconds session time
Why this matters
PhonePe's stance narrows AI-payments M&A targets to peripheral use cases (commerce discovery, advisory) rather than core transaction interfaces.