Zomato Pilots AI Voice Bot for Food Ordering in Bengaluru

Zomato is testing an AI-powered voice bot for food delivery with select Bengaluru users, deepening its GenAI push. Parent Eternal posted a 4.5X profit jump to ₹174 Cr in Q4 FY26, with revenue up 196% YoY to ₹17,292 Cr.

— Source publishedWed, 15 Jul, 2026, 03:53 IST·First seen Wed, 15 Jul, 2026, 04:15 IST·Source Inc42 · Buzz

What happened

Zomato is piloting an AI-powered voice bot for food ordering in parts of Bengaluru for select users, extending its GenAI push. Parent Eternal posted a 4.5X

Key facts

  • net profit ₹174 Cr Q4 FY26
  • up from ₹39 Cr YoY
  • operating revenue ₹17,292 Cr
  • revenue up 196% YoY
  • Zomato revenue ₹2,737 Cr up 33% YoY
  • adjusted EBITDA ₹532 Cr up 24% YoY
  • evaluation cost ₹10 vs ₹450
  • $46 Bn foodtech opportunity by 2034
  • Eternal share ₹285.95

Why this matters

Zomato's in-house voice AI build reduces reliance on third-party conversational vendors, suggesting acquisition or partnership windows in voice-commerce and food-NLP niches are narrowing fast.

What to watch

  • Rollout announcement beyond Bengaluru
  • Swiggy or Blinkit voice/AI feature launch
  • Eternal margin/take-rate guidance in next quarter
  • User complaints on voice accuracy or misorders
  • Regulatory/data-privacy scrutiny on voice data capture
  • Zomato publishes pilot KPIs (voice order share, latency, resolution) to justify expansion
  • Integrate voice bot with reorder history and Blinkit for cross-sell
  • Swiggy and quick-commerce players fast-track conversational/agentic ordering
  • Eternal reframes GenAI capex as margin-accretive in earnings commentary
  • Vendor/cloud partnerships announced for voice ASR/LLM stack

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