BHIM launches MyUPI AI assistant, consolidating nine UPI support services
NPCI BHIM Services has introduced MyUPI in the BHIM app, combining transaction history, complaint filing, mandate management, payment replay and fraud-safety tools. The assistant offers 24/7 support in five Indian languages, with more regional languages planned.
What happened
BHIM Payments App · NPCI BHIM Services launched MyUPI, an AI assistant in the BHIM app combining nine UPI support services, including transaction history,
Key facts
- 9 UPI-related services
- 24/7 assistance
- 5 supported languages
What changed
NPCI BHIM Services launched MyUPI, an AI assistant in the BHIM app combining nine UPI support services, including transaction history, complaints, mandate management, payment replay and fraud-safety tools, with support in five Indian languages.
Why this matters
BHIM’s MyUPI can reduce payment-support workload and checkout friction by bringing transaction recovery, mandate management and fraud guidance into a multilingual in-app assistant.
What to watch
- MyUPI monthly active users, query volume and repeat usage after payment failures.
- Reduction in complaint resolution time, failed-transaction support contacts and abandonment rates.
- Availability of bank-integrated dispute tracking and automated reversal-status updates.
- Expansion beyond five languages, especially voice-first and regional-language capabilities.
- NPCI or RBI guidance on AI-generated financial support, fraud advice, consent and data retention.