Shipway scales ShipSense AI to ₹85 Cr ARR, cutting RTOs up to 50% for Indian D2C brands
Unicommerce-owned Shipway is rolling out ShipSense, a three-layer AI engine scoring orders, customers and couriers to tackle India's 20-30% RTO problem. Early wins: Dr. Veda lifted delivery success from 79% to 85%, Bummer cut RTO 67%, and ONYC hit 94% delivery success with 31% lower costs.
What happened
Shipway by Unicommerce is scaling ShipSense, an AI-powered post-purchase logistics engine helping Indian D2C brands cut RTOs and improve delivery success via
Key facts
- $310 Bn D2C by 2030
- RTO 20-30%
- ARR ₹85 Cr
- Dr. Veda delivery 79% to 85%
- Bummer 67% RTO reduction
- ONYC 94% success, 31% cost cut
- up to 50% RTO reduction
- 60% WISMO decline
Why this matters
Unicommerce's traction with ShipSense signals consolidation pressure in India's fragmented D2C enablement space—logistics aggregators, shipping APIs, and CX tooling vendors without proprietary AI risk becoming acquisition targets or losing share to integrated platforms.