Pine Labs names former Razorpay executive Jayaram Karthik as COO
Karthik, who has over 25 years of experience, will lead operations and merchant experience across Pine Labs’ India and international markets. The payments company operates in more than 20 countries.
What happened
Pine Labs appointed former Razorpay executive Jayaram Karthik as COO to lead operations and merchant experience across India and international markets. The
Key facts
- Jayaram Karthik has over 25 years of experience
- Pine Labs operates in more than 20 countries
- Q1FY27 consolidated net profit: ₹19.57 crore
- Q1FY26 consolidated net profit: ₹4.79 crore
- Q4FY26 net profit: ₹59.36 crore
- Q1FY27 profit increased fourfold year-on-year
- Q1FY27 profit declined 67% quarter-on-quarter
- Q1FY27 effective tax rate: 48%
- Expected FY27 effective tax rate: 28-30%
- Expected tax rate from FY28: around 25-26%
Why this matters
Pine Labs’ emphasis on merchant experience and cross-border operations may make it a more formidable partner or competitor in payments ecosystem alliances and expansion deals.
What to watch
- New country launches, exits or consolidation of regional operations.
- Changes in merchant onboarding time, device deployment scale, transaction volumes or take rates.
- Appointments in international operations, product, risk or merchant success roles.
- Major acquiring, POS, cross-border payments or bank-partnership announcements.
- Evidence of enterprise merchant wins versus Razorpay, Paytm, PhonePe, Worldline or global acquirers.
- Unify merchant experience metrics across India and international operations.
- Strengthen senior operations, partnerships and country-leadership hiring.
- Prioritize enterprise merchant onboarding, device deployment and support automation.
- Expand bank, card-network and platform partnerships in selected international markets.
- Use operational improvements to support fundraising, IPO-readiness or strategic transaction narratives.