Consumer forum orders Maruti, Nexa dealer to replace faulty Grand Vitara with E20 model or refund ₹20.5 lakh
A Chhattisgarh consumer forum ruled against Maruti Suzuki and Raipur-based Nexa dealer Skya Automobiles, citing deficiency in service and unfair trade practice. The order mandates replacement with an E20-compliant Grand Vitara or a ₹20,50,494 refund at 7% interest, plus ₹1 lakh compensation and ₹10,000 litigation costs within 45 days.
What happened
Chhattisgarh consumer forum ordered Maruti Suzuki and its Nexa dealer to replace a faulty Grand Vitara with an E20-compliant model or refund ₹20.5 lakh, plus ₹1
Key facts
- ₹1 lakh compensation
- ₹20,50,494 refund
- ₹18.29 lakh car price
- ₹10,000 litigation
- 45 days
- 7% interest
Why this matters
The finding of deficiency in service and unfair trade practice against both Maruti and its Raipur dealer Skya Automobiles underscores franchise-liability exposure worth revisiting in dealer indemnity clauses and E20-readiness certification terms.
What to watch
- Filing or grant of appeal/stay at Chhattisgarh State Consumer Commission
- Second or third similar E20/fuel-compatibility consumer complaint against Maruti models
- National auto-media pickup versus regional-only containment
- Any regulator (CCPA/BIS) commentary on ethanol-blend vehicle compatibility
- Maruti Suzuki issues a legal-clarification statement distancing OEM liability from dealer service conduct
- Skya Automobiles files stay application at State Commission within 30 days
- OEM PR emphasizes E20-compliance of current production models to contain fuel-quality narrative
- Dealer network advisory on documentation for fuel-related complaints to preempt liability