Mangaluru airport earns ACI Level 5, becomes third Adani hub with top customer-experience rank
Mangaluru International Airport, operated by Adani Airport Holdings, secured ACI's highest Level 5 customer experience accreditation — the fourth Indian airport and third in the AAHL network to do so, achieved over 30 months. The milestone signals continued investment in passenger-facing services across Adani's airport portfolio spanning Mumbai, Ahmedabad and Bengaluru.
What happened
Adani Airport Holdings Limited · Mangaluru International Airport, part of Adani Airport Holdings, received ACI Level 5 customer experience accreditation, the
Key facts
- Level 5
- 4 airports in India
- third in AAHL network
- 30 months
Why this matters
The concentration of three ACI Level 5 airports within one operator's network strengthens Adani's competitive positioning for future airport bids and concession negotiations in India.
What to watch
- AAHL quarterly non-aero revenue and revenue-per-passenger figures
- Next AAHL airport (Lucknow, Jaipur, Guwahati) pursuing ACI accreditation
- New concessionaire announcements or duty-free operator changes
- Competitor airport (GMR, GVK legacy) CX certification news
- Passenger traffic growth at Mangaluru post-accreditation
- AAHL PR amplification tying Level 5 to duty-free and non-aero revenue growth narrative
- New retail/F&B concession tenders at Mangaluru and sister airports
- Investor-facing disclosure of non-aero revenue per pax metrics
- Rollout of standardized CX/digital services (self-check-in, wayfinding) network-wide