NPCI BHIM Services launches MyUPI, a multilingual AI assistant for BHIM users
Unveiled at Global Fintech Fest 2026, MyUPI offers 24/7 conversational support in five languages for transaction queries, complaint tracking, UPI Autopay, payee verification and account-safety controls. More regional languages are planned.
What happened
NPCI BHIM Services Limited · NPCI BHIM Services launched MyUPI, a multilingual conversational AI assistant in the BHIM app for transaction support, complaint
Key facts
- 24/7 support
- 5 languages supported: English, Hindi, Telugu, Tamil and Bengali
What changed
NPCI BHIM Services launched MyUPI, a multilingual conversational AI assistant in the BHIM app for transaction support, complaint tracking, UPI Autopay management, payee verification, account safety controls and fraud awareness.
Why this matters
MyUPI raises the service benchmark for digital payments by combining multilingual, always-on support with transaction assistance and safety controls that can reduce friction and support costs.
What to watch
- Expansion beyond five languages and evidence of meaningful usage in regional-language markets.
- NPCI disclosure of MyUPI resolution rates, containment rates, complaint volumes or fraud-prevention outcomes.
- Growth in UPI Autopay mandates and merchant adoption in retail subscriptions, recurring essentials and services.
- Changes to UPI payee-verification standards, merchant-name display requirements or fraud-liability rules.
- Whether major payment apps and banks introduce comparable AI support and proactive transaction-assurance features.