TCS reportedly wins Best Buy India GCC mandate from Accenture

TCS has reportedly secured a five-year mandate to run Best Buy’s Bengaluru GCC and technology services, replacing Accenture. The deal, estimated at about Rs 2,000 crore, covers data, analytics and AI and involves roughly 600 employees.

— Source publishedWed, 2 Sept, 2026, 04:09 IST·First seen Wed, 2 Sept, 2026, 04:33 IST·Source Times of India · Business

What happened

TCS has reportedly won Best Buy’s India GCC operations and technology-services mandate from Accenture, covering data, analytics and AI. The estimated Rs 2,000

Key facts

  • ~600 employees
  • five-year deal
  • ~Rs 2,000 crore estimated contract value
  • 70,000 sq ft technology centre
  • $75-$100 million estimated existing annual TCS relationship
  • FY2026 revenue: $41.7 billion
  • 0.5% comparable-sales growth

Why this matters

The partner switch underscores how retail enterprises are consolidating GCC and digital-service relationships around providers able to combine scale, analytics and AI transformation.

What to watch

  • Formal confirmation from Best Buy, TCS or Accenture of the contract, scope, employee-transfer terms and contract value.
  • Employee attrition levels and leadership continuity during the first 6-12 months of transition.
  • Evidence of production incidents, delayed releases or degraded service levels in digital commerce and data platforms.
  • Expansion of TCS responsibilities into cloud modernization, cybersecurity, customer experience, supply chain or managed services.
  • Best Buy commentary on technology spending, SG&A savings, digital sales performance and AI-enabled productivity metrics.
  • Accenture disclosures of lost retail revenue, restructuring, or replacement work at Best Buy.
  • Execute employee transfer, retention and knowledge-transfer plans for the roughly 600-person Bengaluru organization.
  • Define service-level agreements and transition governance for critical commerce, data, analytics and AI platforms.
  • Prioritize AI use cases with measurable retail outcomes, including demand forecasting, personalization, contact-center automation, returns reduction and inventory optimization.
  • Review Accenture-related contracts, application ownership and potential stranded-cost exposure.
  • Use early savings from vendor consolidation to fund customer-facing digital features and store labor-productivity tools.