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Amazon cuts fewer than 1,000 white-collar jobs in Stores unit across US, India and UK

Amazon's latest cuts follow an earlier round of 30,000 jobs that began last year and continued into January. The company confirmed them on Wednesday, with customer service and selling partner services teams among those affected.

Why it matters to operators and investors

Amazon is still trimming support functions in Stores, which could open room for partnerships or acquisitions in seller-services and customer-service tooling, and may free up experienced talent in the US, India and the UK.

What to watch next

  • Amazon's next earnings call or filing giving a headcount figure or restructuring charge for Stores
  • Reports of new cuts in other Amazon units or in countries beyond the US, India and the UK
  • Seller complaints about support response times in the weeks after Prime Big Deal Days
  • Official layoff notices or regulatory filings tied to the US, India or UK roles
  • Amazon job postings reopening in customer service or selling partner services

Likely next moves

Our read of what comes next — analysis, not reported by the source.

  • Amazon is likely to describe the cuts as a streamlining of Stores teams and to keep its Prime Big Deal Days operations running as normal.
  • Amazon may keep trimming customer service and selling partner services roles in further small rounds, relying on automation and consolidated support teams.
  • Selling partners are likely to report slower or less personal support if the reductions in selling partner services reduce capacity.
  • Rival marketplaces and e-commerce employers in India may try to hire the support and operations talent released by the cuts.
  • Labour regulators and employee groups in India and the UK may ask Amazon for details on how affected staff are being handled.

The source

Source Read the source at The Hindu BusinessLine

Filed

Confirmed by Moneycontrol, News18 Business & Auto, Business Today, NDTV Profit, Business Standard Companies & Industry, Storyboard18, ET Retail, Deccan Herald Business, Hindustan Times, Indian Retailer

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