NRAI Kolkata and Ownly seek clearer commercial terms for restaurant partners
NRAI’s Kolkata chapter convened a partner meet with food-delivery platform Ownly, with restaurant operators calling for written fee and pricing terms, predictable commercial structures, data-sharing and practices tailored to smaller businesses.
What happened
NRAI’s Kolkata chapter held a partner meet with food-delivery platform Ownly, urging transparent written fee and pricing terms, predictable commercial
Why this matters
Ownly and other delivery platforms can strengthen partner retention by formalizing transparent commercial terms and small-operator-focused practices.
What to watch
- Release of a written Ownly restaurant-partner commercial framework.
- NRAI Kolkata or other chapters issuing joint demands, surveys or model-contract proposals.
- Changes in commission rates, discount-sharing rules, ad requirements or settlement cycles.
- Restaurant complaints over access to customer, order and performance data.
- Growth in direct-ordering adoption or restaurants limiting delivery-platform menus and promotions.
- Publish written commission, payout, discount-funding and ad-spend policies for restaurant partners.
- Create small-business partner plans with simpler pricing, lower minimum commitments and defined service levels.
- Offer restaurant dashboards covering customer data, order economics, ranking inputs and campaign attribution.
- Use NRAI chapter meetings as a formal feedback channel before changing fees, visibility rules or promotional programs.
- Expand direct-ordering, loyalty and CRM tools that let restaurants diversify beyond marketplace demand.